Cancellation Policy

Welcome to the swnatwo website! To ensure a worry-free shopping experience, we have devised the following policy for cancelling orders to meet your shopping needs:

1. Free cancellation within 24 hours: If you realize any issues or decide against continuing with your purchase within 24 hours of placing the order, you can cancel it free of charge without any payment.

2. Cancellation within 24-48 hours after payment confirmation: If you decide to cancel the order within 24-48 hours after payment confirmation, you'll be eligible for a partial refund. This includes the full amount paid for shipping and 70% of the product's purchase price.

3. Shipped orders cannot be canceled: Once your order has been shipped, we cannot accept any cancellation requests. Please carefully confirm your purchase decision before placing the order to avoid unnecessary inconvenience.

Our aim is to provide you with top-quality products and services, while also establishing a relationship of trust and respect. If you have any questions or require further information about our product cancellation policy, please feel free to reach out to our customer service team. Thank you for choosing swantwo, and we look forward to offering you a delightful shopping experience!

Contact Us: 7:00pm to 4:30pm Monday to Friday (EST)

Tel:+86 134 8988 5489

Company Address:Room 605, 6th Floor, Phase II Factory Building, No. 10 Jinzhou North Road, Jianxin Town, Cangshan

If you have any questions, Please contact us anytime: [email protected]