90-Day Return/Exchange Policy

At Swantwo, we uphold the philosophy of providing you with exceptional service when you purchase personalized gifts through our independent platform. We proudly announce that our products come with a 90-day return/exchange policy, ensuring your complete satisfaction with the personalized gifts you purchase. Whether it's a customized family tree collage wooden frame sign or a personalized name light sign and so on, we will do our best to ensure your shopping experience is joyful and worry-free.

Detailed Description:

1. 90-Day Return/Exchange Policy: We offer you a flexible return/exchange policy, allowing you to request a refund or exchange for the purchased personalized gifts within 90 days of receiving the product, ensuring your satisfaction.

2. Smooth Return/Exchange Process: Simply contact our customer service team within the return/exchange period (not exceeding 90 days from the date of order placement), and we will guide you through the return process and provide options for refund or exchange to protect your rights.

3. High-Quality Customer Service: Our customer service team is available around the clock to provide you with efficient and friendly support. We will promptly answer any questions or resolve any issues to your satisfaction.

4. Quality Assurance: We value the quality and craftsmanship of our products, and we ensure the meticulous production of every personalized gift through a strict quality inspection process. We aim to provide you with a shopping experience that guarantees quality.

5. Creative Customization: We encourage you to unleash your imagination and creativity by personalizing our products with elements you love. Create a personalized gift that reflects your unique style and caring heart. If you have any more custom ideas, please feel free to contact our customer service representative at [email protected].

Return/Exchange Conditions:

1. Prior communication with customer service is required for returns/exchanges.

2. Products must be within 90 days of order placement.

3. Items must be in their original condition without any scratches or other intentional damages.

4. Customers are responsible for the return/exchange shipping fee, which is $10.

Items not eligible for refunds:

1. Products exposed to corrosive substances or chemicals that may alter their appearance. These chemicals include, but are not limited to, liquid silver polish, swimming pools, hot tubs, and spas. Oxidized silver is easily damaged.

2. Products damaged due to misuse, improper handling, or improper maintenance.

3. Products that exceed the return processing time limit (90 days after order placement).

4. Partial returns or exchanges of set items are not accepted.

5. Personal reasons, such as changes in personal taste or ideas.

6. If a package is lost due to an incorrect delivery address provided by the customer, we will not be liable for any losses. In this case, a refund is not possible.

Return/Exchange Process:

Step 1: If you are unsatisfied with the received product, please contact our customer service representative for further assistance. Our email address is: [email protected].

Step 2: Place the item back into its original packaging and securely seal the package.

Step 3: Drop off the package at your local post office.

Step 4: Once we receive your package, we will promptly process the return/exchange according to the terms and provide a refund or exchange to your account (approximately 5-7 working days).

Finally, we will send you an email after processing your return/exchange. Upon approval by our customer service, exchanges will be processed within 1-3 working days after receiving your package. Refunds will be returned to your original payment account (approximately 5-7 working days). Please note that your bank or payment service may charge a small transaction fee, and you are advised to consult your bank for specific fees.

After receiving and inspecting your return, we will send you an email notifying that we have received your returned item. We will also inform you of the approval or denial of your refund/exchange request. If approved, your refund/exchange will be processed.

Shipping Fee Refund:

The original shipping fee within the product refund is non-refundable. Although you may receive free or discounted shipping, we do pay the original shipping fee for each order. Therefore, we do not refund the original shipping fee ($10). If you receive a refund, the return shipping fee will be deducted from your refund.

If you need an exchange, you will be responsible for the shipping fee of your own item ($10). For products that are not damaged but the customer wishes to return, please contact our customer service to apply for a refund. We will receive the intact product and arrange a refund for you within two to three working days. (Note: The shipping fee for this process is borne by the customer and requires a $10 shipping fee.)

In the following cases, SWANTWO will refund customers the return shipping fee of $10:

1. Customer receives the wrong item.

2. Item is damaged, defective, or incorrectly engraved. (For damaged or defective items, customers must contact us within 48 hours of receipt of the order.)

SWANTWO reserves the right to refuse refunds/exchanges if the condition of the returned item is unacceptable.

Delayed or Lost Refunds (if applicable):

If you haven't received your refund, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you have taken all these steps and still have not received your refund, please contact us at [email protected].


When you purchase personalized gifts at Swantwo, you can shop with confidence and enjoy the fun of customization. Our 90-day return/exchange policy aims to provide you with a worry-free shopping experience and ensure your utmost satisfaction. Visit the Swantwo independent platform now and choose a unique personalized gift from our extensive collection to surprise your loved ones with love and care. We look forward to providing you with high-quality products and exceptional customer service. Start your journey of personalized gifting today.

Contact Us: 7:00pm to 4:30pm Monday to Friday (EST)

Tel:+86 134 8988 5489

Company Address:Room 605, 6th Floor, Phase II Factory Building, No. 10 Jinzhou North Road, Jianxin Town, Cangshan

If you have any questions, Please contact us anytime[email protected]